Procure Mobile Card Readers

Contact us to request mobile card reader quantity and environment (i.e. stage, production). We currently support the Moby 5500 as our pre-certified mobile card reader.

Ingenico Moby 5500

BETA

This device is currently in BETA.

Features:

Contactless card reader (NFC)
Mag stripe card reader
Chip card reader
External power supply
Bluetooth connectivity

Ensure Merchant Readiness

In order for merchants to process payments with mobile card readers, they must provide the following information (passed to us via the API):

Information Needed	API Parameter(s)
Legal Entity
Controller's address	`controller.address.city` `controller.address.country` `controller.address.line1` `controller.address.line2` (if applicable) `controller.address.postal_code` `controller.address.region`
Controller's email address	`controller.email`
Controller's name	`controller.name.first` `controller.name.last`
Controller's phone number	`controller.phone.country_code` `controller.phone.phone_number`
Account
MCC	`industry.merchant_category_code`
Name	`name`
Statement description	`statement_description`

Note

Prerequisites are subject to change, and any changes will be documented here.

Fulfill Merchant Orders

Once you physically have mobile card readers, you can begin testing and development and designing your user flow.

Link Integrations

Partners integrating our Link solution do not need to implement fulfillment. Merchants will order mobile card readers directly through their Chase dashboard.

Clear Integrations

Partners integrating our Clear solution must design and implement a hardware fulfillment flow. First, we will connect you with POS Portal, our preferred fulfillment provider, and you will select one of the below fulfillment methods.

You have a few options with regards to fulfilling merchant mobile card reader orders:

End User Referrals

POS Portal will set up a custom-branded microsite where you direct merchants to place orders. POS Portal will then fulfill orders.

Contract Deployment

Merchants order mobile card readers from you, the platform, and you in turn submit the order to POS Portal. POS Portal then manages fulfillment and logistics on your behalf.

Wholesale

You, the partner, completely manage fulfillment by obtaining mobile card readers wholesale from POS Portal, and managing shipment and stock logistics for your merchants.

Support Hardware

All technical & device support is managed by POS Portal.

Support on Link Integrations

You, the platform, are expected to provide support for all point of sale related questions.

WePay/Chase will provide end-user support for all mobile card reader and payment related questions via:

Email
Chat

Support on Clear Integrations

You, the platform, are expected to provide end-user (Tier 1) support for merchants. This includes all point of sale questions in addition to mobile card reader and payment related questions.

WePay/Chase will provide support to your platform (Tier 2) for mobile card reader and payment related questions.

Troubleshooting Tips

We encourage platforms to incorporate these steps into your own app, and to leverage these tips during your own testing and development. Remember that we cannot offer direct tech support to merchants for point of sale issues, as we do not have insight into your point of sale application.

Is your mobile app properly running on the device?
Is the reader charged?
Is the card inserted/swiped the correct way?
Is the reader fully inserted into the audio jack? (RP457c AudioJack only)

Questions? Need help? Visit our support page!