Procure Mobile Card Readers
Contact us to request mobile card reader quantity and environment (i.e. stage, production). We currently support the Moby 5500 as our pre-certified mobile card reader.
Ingenico Moby 5500
This device is currently in BETA.
- Contactless card reader (NFC)
- Mag stripe card reader
- Chip card reader
- External power supply
- Bluetooth connectivity
Ensure Merchant Readiness
In order for merchants to process payments with mobile card readers, they must provide the following information (passed to us via the API):
|Information Needed||API Parameter(s)|
|Controller's email address|
|Controller's phone number|
Prerequisites are subject to change, and any changes will be documented here.
Fulfill Merchant Orders
Once you physically have mobile card readers, you can begin testing and development and designing your user flow.
Partners integrating our Link solution do not need to implement fulfillment. Merchants will order mobile card readers directly through their Chase dashboard.
Partners integrating our Clear solution must design and implement a hardware fulfillment flow. First, we will connect you with POS Portal, our preferred fulfillment provider, and you will select one of the below fulfillment methods.
You have a few options with regards to fulfilling merchant mobile card reader orders:
End User Referrals
POS Portal will set up a custom-branded microsite where you direct merchants to place orders. POS Portal will then fulfill orders.
Merchants order mobile card readers from you, the platform, and you in turn submit the order to POS Portal. POS Portal then manages fulfillment and logistics on your behalf.
You, the partner, completely manage fulfillment by obtaining mobile card readers wholesale from POS Portal, and managing shipment and stock logistics for your merchants.
All technical & device support is managed by POS Portal.
Support on Link Integrations
You, the platform, are expected to provide support for all point of sale related questions.
WePay/Chase will provide end-user support for all mobile card reader and payment related questions via:
Support on Clear Integrations
You, the platform, are expected to provide end-user (Tier 1) support for merchants. This includes all point of sale questions in addition to mobile card reader and payment related questions.
WePay/Chase will provide support to your platform (Tier 2) for mobile card reader and payment related questions.
We encourage platforms to incorporate these steps into your own app, and to leverage these tips during your own testing and development. Remember that we cannot offer direct tech support to merchants for point of sale issues, as we do not have insight into your point of sale application.
- Is your mobile app properly running on the device?
- Is the reader charged?
- Is the card inserted/swiped the correct way?
- Is the reader fully inserted into the audio jack? (RP457c AudioJack only)