Technical Support

If you have technical questions about the API, please email API@wepay.com. If you have feedback about our docs or would like to see improvements, please send a note to docs-feedback@wepay.com.

WePay Status

The realtime WePay Status page displays the current status of our stage and production environments, scheduled maintenance, and upcoming releases.

Payment or Customer Support

If you have any non-technical questions (such as about the status of a payment or other issue not related to the API) and have already launched with WePay, you can reach out to partner support team at support@wepay.com. If you are in evaluation or integration stages, please reach out to our partner support team our Help Center.

If you are a platform or marketplace and your users have questions, please direct them to our Help Center. Our merchant support team will be happy to help.